AI Prompt Library

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Customer Success
Category Name
Apply the Jobs-To-Be-Done (JTBD) to user calls
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Clean Communication: Levels of Conversation
Compile Customer Feedback for Executive Summary
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Executive Summary + Top 10 Improvement Tips
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Generate a blog post from a technical documentation
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Generate an investment proposal
Generate development plans for employees
Generate product feedback based on customer calls
Generate webinar ideas
Get action items from a meeting
Get exec summary, action items, feelings & needs
Get recommendations + possibilities

Summarize customer call + sentiment

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What this prompt can help you accomplish

This prompt is designed to help generate detailed summaries and actionable insights through sentiment analysis AI, using customer call recordings. It is particularly useful for capturing key points, customer feedback, and agreed-upon action items, while providing customer sentiment analytics to enhance customer relationship management and service quality. By analyzing customer sentiment data, you gain a clearer understanding of the interactions and satisfaction levels.

What content you'll need to provide

To achieve the best results in extracting customer sentiment, you should upload recordings or transcriptions of customer calls that contain comprehensive discussions between representatives and customers. This content should capture the entire conversation, including customer queries, feedback, concerns, and any resolutions or promises made.

Providing clear and detailed call recordings will enable the prompt to produce accurate, insightful summaries and next steps, while also assessing customer sentiment and satisfaction trends through analytics.

Here's the prompt

Provide a concise summary of the current state of this customer account. What are the action items from the most recent meeting. Provide the action items as a bulleted list. For each action item, specify its owner. If there are no action items, state so. Overall how happy and satisfied is this customer? Is the customer’s satisfaction increasing or decreasing. Provide all answers in a concise manner for an executive audience. Format the output so that it is easy to consume and see where each answer starts.

Copy Prompt

Learn how to get more in-depth answers:

  • Getting the answer you need from SmartChat™ often means going deeper into the content after your first prompt above, which you can accomplish by:
    • Choosing the "Go Deeper" functionality on any part of Storytell's response
    • Asking followup questions (we'll provide you with some suggested followup prompts)

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