This prompt is designed to help you leverage social media listening strategies to analyze public sentiment and trends regarding a specific product or service over a defined time period. By employing effective customer listening techniques, you can assess brand perception, understand the impact of social media on customer experience, and identify emerging trends. This approach not only enhances your social media listening strategy but can also significantly increase customer advocacy by addressing their needs and feedback proactively.

To achieve the best results, you should input data from social media conversations and relevant news articles that pertain to the product or service in question. Additionally, replace [Product/Service] with the name of the product or service being analyzed, and [Time Period] with the specific duration for the analysis, such as "in the past 3 years" or "over the last quarter." Understanding the benefits of social media listening and providing comprehensive and pertinent content will yield a more accurate and informative analysis, ensuring you effectively enhance customer experiences and advocate customer needs.