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Extract patterns from user calls to share with your engineering team

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What this prompt can help you accomplish

This prompt is designed to extract patterns and insights from user calls to provide valuable feedback analysis to your engineering team. It is particularly useful for analyzing customer feedback to identify common issues, user needs, and areas for product improvement, thereby enhancing the development process and overall user experience. By focusing on customer feedback data, this tool supports the generation of actionable insights that align with user expectations and drive product enhancements.

What content you'll need to provide

To achieve the best results, you should upload call recordings or transcripts, preferably in MP4 format, capturing detailed user interactions. Ensure to replace [Name] with the name of the user attending the call, [Role] with their role at their company, and [Company] with the user's company name. Providing comprehensive and clear recordings or transcripts, along with precise user details, will enable the prompt to effectively conduct customer feedback analysis. This approach helps in identifying recurring patterns and user feedback, offering insights that are tailored to assist your engineering team in improving the product based on analyzed customer feedback data.

Here's the prompt

This is a call with [Name], a [Role] at [Company]. We will share key parts of this call with our engineering team to help them deeply understand the users’ needs, pain points, and use cases.

1. Identify the top three highlights from this call that would be most beneficial for our engineering team to discuss.
2. Note any specific user pain points, feature requests, or use cases mentioned.
3. Highlight any recurring themes or patterns that could inform our product development.

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Learn how to get more in-depth answers:

  • Getting the answer you need from SmartChat™ often means going deeper into the content after your first prompt above, which you can accomplish by:
    • Choosing the "Go Deeper" functionality on any part of Storytell's response
    • Asking followup questions (we'll provide you with some suggested followup prompts)

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