We Prioritize Clean Communication

What this value means:

• We communicate with each other in “Clean” ways.
• We create a safe environment for feedback because we are a learning organization and feedback is essential.
• Clean communication drives clarity, connection, and a sense of crew.

How to live this value:

• Use frameworks like reflective listening and non-violent communication to navigate conflicts and give/receive feedback.
• Focus on correcting root causes rather than just symptoms.
• Make agreements as a team about how to communicate and address broken agreements to find clarity and resolution.
• Even/Over Statements for this value:
  • Check it out over Letting a tension build
  • Express Feelings & Needs over Expressing Judgements
  • Own your choices over Everything happens to me
  • External focus on the customer over Internal focus on ourselves

What this value doesn't mean:

• This isn't about unilateral activism; we process communication misunderstandings efficiently and effectively.
• We do not become so focused internally that we forget that Market Signal is our North Star
• We process communication misunderstandings in an efficient, effective and healthy way in order to better achieve our business goals.

Why this value is important to us:

• It helps us interact more effectively with colleagues, fostering a supportive and nourishing work environment.
• It ensures that we can achieve our business goals by maintaining clear and healthy communication practices.
• How we do things matters as much as what we do
• To paraphrase Maya Angelou, people may not remember what you said but they will remember how they felt when you said it.

Putting it into action:

• Learn the ARCI framework, and use those terms in your day-to-day work. Who is accountable for a project? Who is responsible? What is the difference between the two? Who needs to be consulted? Informed?
• If you said you were going to consult a particular party, follow through
• We do “Root Cause Analyses" (RCAs)
• Focus on correcting and remedying root causes rather than just symptoms.
• Focus on HOW and WHY something happened, not WHO was responsible.
• Be methodical and find concrete cause-effect evidence to back up root cause claims.
• Consider how a root cause can be prevented (or replicated) in the future.

Part 1: Build a foundation in courageous candor

• Distinguish between violent and nonviolent communication
• Learn the Non-Violent Communication (NVC) Framework
• Open Stages of Awareness to explore a way of looking at the world through this lens: everything we do is an attempt to meet a need.
• Deepening your self-awareness will help you interact more effectively with your colleagues.

Part 2: Create agreements as a team

• Make agreements about how you will communicate as a team
• Learn how to address agreements that appear to be broken to find clarity and resolution

Part 3: Learn how to give and receive feedback

• Gain clarity on how to set the stage for effective feedback
• Come to an agreement about how and when feedback is given

Part 4: Learn how to navigate conflict and accountability

• Learn ‣ for conflict resolution
• Learn ARCI resolve issues of accountability

Testimonials