Everyone is Crew

What this value means:

• We are here to be builders together. Not everyone is cut out to be a builder — we make sure in our interview process we identify and hire the very special people who like to come in early and create something magical for the world.
• Everyone, regardless of their role, contributes equally to the success of the organization.
• Collectively, we call ourselves a Crew. This means several things to us:
• We are more than a “team.” A team comes together to accomplish a goal (like winning a game). We love to win, but we work together to do much more than just that. We are here to realize Storytell’s Vision together.
• Crew is a more descriptive term that describes us collectively. Although most people think of the common definition, a group of people who work closely together, our definition also extends to the other definition of crew as well.

How to live this value:

• Cultivate a spirit of mutual assistance where everyone puts their oars in the water.
• Respond to urgent user needs even if it isn't "your job," ensuring that no one is just a passenger.
• “Ask not what your country can do for you – ask what you can do for your country,” — Joh F. KennedyEveryone in the company, regardless of their role, is of equal worth and dignity. It encourages a culture where insights and observations from all employees are welcomed and valued. This inclusive approach ensures that everyone feels responsible for the company's success, much like how JFK's quote inspires citizens to take personal responsibility for the welfare of their country.
• *Even/Over Statements for this value:*
  • External data over internal beliefs

What this value doesn't mean:

• This doesn't mean that everyone does everything all the time; it means stepping up when needed and supporting each other.

Why this value is important to us:

• It fosters a collaborative environment where everyone's insights and contributions are valued.
• It ensures that we can navigate challenges effectively by leveraging the collective strength of the team.

Putting it into action:

• As part of the engineering org, you happen to see that a user has an urgent need, but our customer experience team is offline. Instead of closing your laptop, you respond to the user even though it isn't "your job." This doesn't mean spending hours with the user, but more so composing a thoughtful response and bringing it to CX's attention.

Testimonials