top of page

We Prioritize Clean Communication in our Interactions

We train in and practice Clean Communication to value and honor the whole human in the workplace

What this value means:

We communicate with each other in “Clean” ways:

How to live this value:

Even/Over Statements for this value:

  • Check it out over Letting a tension build

  • Express Feelings & Needs over Expressing Judgements

  • Own your choices over Everything happens to me

  • External focus on the customer over Internal focus on ourselves

Putting it into action:

  • Learn the ARCI framework, and use those terms in your day-to-day work. Who is accountable for a project? Who is responsible? What is the difference between the two? Who needs to be consulted? Informed?

    • If you said you were going to consult a particular party, follow through

  • We do “Root Cause Analyses" (RCAs)

    • Focus on correcting and remedying root causes rather than just symptoms.

    • Focus on HOW and WHY something happened, not WHO was responsible.

    • Be methodical and find concrete cause-effect evidence to back up root cause claims.

    • Consider how a root cause can be prevented (or replicated) in the future.

Part 1: Build a foundation in clean comunication

  • Distinguish between violent and nonviolent communication

  • Open Stages of Awareness to explore a way of looking at the world through this lens: everything we do is an attempt to meet a need.

    • Deepening your self-awareness will help you interact more effectively with your colleagues.

Part 2: Create agreements as a team

  • Make agreements about how you will communicate as a team

    • Learn how to address agreements that appear to be broken to find clarity and resolution

Part 3: Learn how to give and receive feedback

  • Gain clarity on how to set the stage for effective feedback

  • Come to an agreement about how and when feedback is given

Part 4: Learn how to navigate conflict and accountability

  • Learn ‣ for conflict resolution

  • Learn ARCI resolve issues of accountability

What this value doesn’t mean:

  • No unilateral activism — we’re all in this together

  • We do not become so focused internally that we forget that Market Signal is our North Star

    • We process communication misunderstandings in an efficient, effective and healthy way in order to better achieve our business goals

Why this value is important to us:

  • How we do things matters as much as what we do

    • To paraphrase Maya Angelous, people may not remember what you said but they will remember how they felt when you said it.

Dig in: Get more background on this value:

Other related resources:

bottom of page