Prompts

Identifying Trends and Patterns through Customer Calls

By 
Mark Ku
This prompt is good for:

Input

  • Recordings and/or transcripts of calls with customers
Here's the prompt:
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Analyze customer call recordings to identify trends and patterns in customer interactions. Extract key themes, sentiments, and frequently discussed topics from the calls. Identify recurring issues, common customer inquiries, and areas of interest or satisfaction. Utilize sentiment analysis to gauge customer satisfaction levels and emotional responses during the calls. Segment the findings based on customer companies, products/services, or any other relevant categorization criteria. Present the insights in a tabular format, categorizing the findings into themes or topics.

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